Shipping policy
SIGNAL Shipping Policy
Last updated: July 2026
Thank you for ordering from SIGNAL. We ship from Arizona, USA, and currently serve customers throughout the United States and select international destinations.
Order Processing
In-stock orders are processed and prepared for shipment within 3–5 business days, excluding weekends and U.S. holidays.
Processing time is separate from carrier transit time. Once your order ships, you will receive a confirmation email containing tracking information.
United States Shipping
We provide free standard shipping within the United States.
Estimated transit time after processing is generally 3–7 business days, depending on the destination and carrier. Orders may be shipped through USPS, UPS, FedEx, or another appropriate carrier based on destination, delivery speed, and reliability.
We ship to:
- All 50 U.S. states
- P.O. boxes when supported by the selected carrier
- APO/FPO military addresses
- U.S. territories when available
Some remote locations, territories, and military addresses may require additional transit time.
International Shipping
International shipping is available to select countries and is calculated at checkout based on the destination and available carrier service.
Estimated international transit time is generally 7–21 business days after processing, although customs clearance and local carrier conditions may cause delays.
International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by their destination country. These charges are not included in the product price or shipping charge and are not controlled by SIGNAL.
Refusal to pay customs charges may result in the shipment being returned. Any refund will be issued only after the returned package is received, less any shipping, customs, carrier, or return-processing costs incurred.
Address Accuracy and Order Changes
Customers are responsible for providing a complete and accurate shipping address at checkout.
Orders enter processing quickly. Changes, cancellations, and address corrections cannot be guaranteed after an order is placed. Contact us immediately if you notice an error, and we will attempt to help before fulfillment begins.
SIGNAL is not responsible for packages delivered to an address entered incorrectly by the customer.
Tracking
Tracking information will be emailed after the order has been transferred to the carrier. Tracking activity may take up to 48 hours to appear.
Delayed, Lost, or Damaged Shipments
Carrier delays caused by weather, customs, holidays, service interruptions, or other circumstances outside our control may occur.
If tracking has not updated for seven business days for a U.S. order or fourteen business days for an international order, contact us so we can investigate with the carrier.
If your package arrives damaged, contact us within seven days of delivery and include:
- Your order number
- Clear photographs of the shipping package
- Clear photographs of the damaged product
- A description of the issue
Approved claims may be resolved through a replacement, store credit, or refund depending on inventory and the carrier’s investigation.
SIGNAL is not responsible for theft or loss after a carrier marks a package as delivered. However, contact us promptly and we will help review the tracking information and available carrier claim options.
Preorders
The current first-release inventory is in stock and ready to ship.
After the initial 90 units sell out, the next production batch may be offered for preorder. Preorder product pages will clearly display the estimated shipping window before purchase.
Preorder dates are estimates and may change because of manufacturing, freight, customs, quality-control, or carrier delays. In-stock products purchased with preorder products may ship together when the preorder becomes available unless otherwise stated.
Contact
For shipping assistance, contact:
[santiago@fyteorflyte.us]
Include your full name and order number so we can assist you efficiently.